Information that powers the service
FreightIQ collects information needed to operate accounts, driver profiles, shared stop intelligence, Operations updates, map features, Early Access requests, and support communications.
Privacy Policy
FreightIQ Privacy Policy
This Privacy Policy explains how FreightIQ (“FreightIQ,” “we,” “us,” or “our”) handles information through the FreightIQ application and website.
Policy dates
- Effective
- October 5, 2026
- Last updated
- October 5, 2026
Privacy at a glance
Location for maps and optional alerts
FreightIQ uses foreground location to center the map, provide nearby search results, and identify a nearby Operations update while the app is open. When you enable Driving Alerts and grant permission, background location also supports nearby-condition notifications. FreightIQ does not intentionally maintain continuous server-side device-location history.
Shared intel, not sold data
Stop intelligence is designed to be shared with other FreightIQ users. FreightIQ does not sell personal information, share it with data brokers, or use it for third-party behavioral advertising.
Information we collect
Account information
When you create or access a FreightIQ account, we process your email address, authentication identifiers, account ID, and session information.
Driver profile and contributions
FreightIQ may collect your username, tractor type, contribution-related profile information, and information you submit about delivery stops.
Stop intelligence may include business names and addresses, stop and delivery-zone coordinates, delivery type, truck fit, backing requirements, approach guidance, operational notes, business contact details, votes, timestamps, and contributor identifiers.
Operations updates may include a broad operating area, category, short condition report, optional stop or map location, expiration, confirmation responses, timestamps, and contributor identifier. The contributor's username and Founding Driver status may appear with an active update.
Location and map information
FreightIQ may request foreground location access to center the map and show your position while you use the app.
When you choose Start Alerts and grant the required permissions, FreightIQ uses background location to check for nearby Operations conditions and issue notifications, including while the app is not in the foreground. You can stop alerts in the app or revoke location permission in device settings. The app keeps local alert-session, condition, and encounter state; this is separate from shared stop information and does not mean FreightIQ maintains a continuous server-side location trail.
When you use map search, your search text and the current map-center coordinates—which may reflect your location—are sent to Mapbox to provide nearby results. Apple or Google may also process map interactions through their mapping services.
FreightIQ does not intentionally maintain continuous device-location history. Stop and delivery-zone coordinates that you deliberately create or update are stored as shared stop intelligence.
When FreightIQ is open, the app may compare your current device location and heading with active Operations update locations to ask whether a nearby condition is still present. The comparison occurs for the foreground feature; FreightIQ does not store your live position, heading, speed, route, or proximity history. Your Yes or No response and its time are stored with the update.
Archived legacy stop photos
FreightIQ retains a limited number of stop photos submitted through an earlier product workflow. The current app does not display those archived files, accept new photo uploads, or request camera or photo-library access.
Access to the archived files is restricted. They are retained only while reasonably necessary to preserve historical data integrity and may be deleted separately when that retention is no longer required.
Website forms and communications
When you request Early Access or consideration for the Founding Drivers Program, FreightIQ may collect your name, email address, mobile platform, city and state, driver type, request category, and optional notes.
When you use the Contact form, FreightIQ processes your name, email address, selected topic, and message. We also receive information you choose to send directly by email.
Information stored on your device
FreightIQ stores certain information locally on your device, including authentication state, onboarding status, profile-setup status, and cached stop information. The app provides controls for clearing locally cached stops.
Technical information
FreightIQ’s infrastructure and service providers may automatically process standard technical information needed to operate and protect their services, such as IP addresses, device or browser information, request timestamps, and diagnostic logs.
Protecting shared information
To detect and limit automated collection of shared information, FreightIQ records request types, timing, counts, amounts of information returned, temporary reading restrictions, and security review decisions. Some observation records include coarse map areas and search-length categories, not search wording or exact locations. Coded account, session, and information identifiers help recognize repeated activity. These records are pseudonymous, not anonymous.
This security accounting does not store raw stop or report identifiers, report contents, contacts, private notes, IP addresses, or device identifiers. Infrastructure providers may separately process the technical information described above. Authorized moderators review unusual activity and can temporarily pause shared reading; unusual activity alone is not proof of abuse.
How we use information
FreightIQ uses information to:
- Create, authenticate, and maintain accounts
- Provide and update driver profiles
- Display maps and return place-search results
- Store, organize, and display stop intelligence
- Associate contributions and votes with the appropriate accounts
- Process Early Access and Founding Drivers Program requests
- Respond to support questions and feedback
- Maintain, troubleshoot, and secure the service
- Investigate misuse and protect FreightIQ and its users
- Comply with applicable legal obligations
Service providers
FreightIQ currently relies on:
- Supabase
- authentication, database services, file storage, and server functions
- Mapbox
- place search and proximity results
- Apple Maps or Google Maps
- map display and interactions
- Resend
- Contact, Early Access, Founding Drivers Program, and security notification emails
- UptimeRobot
- service health monitoring and operational alerts
- Vercel
- public website hosting
These providers may process information as necessary to provide their services and according to their applicable terms and privacy practices.
Retention and account deletion
Short-lived security counters and repeat-read identifiers normally expire within two hours. Observation records and security review cases, decisions, and queued notification records normally expire after 30 days. Scheduled cleanup removes expired records, so deletion is not necessarily immediate at the expiration time. Observation records may remain through their normal retention period after an account is deleted. Notification-provider records, delivered email copies, and backups have separate retention lifecycles; deleting an application record does not automatically remove those copies.
FreightIQ retains information while an account is active and as reasonably necessary to operate the service, respond to requests, maintain security, and meet legal obligations.
When permanent in-app account deletion is confirmed, FreightIQ deletes the account and associated personal data, including the driver profile, user-linked reports, votes, contacts, notes, private images, program records, referrals, safety records, and contributor attribution.
Factual stop information may remain only when it has been de-identified and can no longer be connected to the deleted user.
Information required for legitimate legal, security, fraud-prevention, or regulatory reasons may be retained only for those purposes.
Contact, Early Access, and Founding Drivers Program submissions are retained only as long as reasonably necessary to respond, administer access, maintain appropriate business records, or satisfy legal obligations.
Expired, resolved, or removed Operations updates and their confirmation records may be retained for pilot review, safety, and moderation. Open reports and a deleting user's confirmation records are removed through the account-deletion process, subject to legal or security retention requirements.
Some information may remain temporarily in routine service backups before being removed through normal backup-retention cycles.
To delete an account, use Profile → Settings → Delete Account in the FreightIQ app. For a summary of the process, visit the FreightIQ Delete Account page. The signed-in session verifies the account before permanent deletion.
Security
FreightIQ uses reasonable technical, administrative, and organizational measures intended to protect personal information. These measures include authenticated account access, access controls around stored data, and established infrastructure providers.
No electronic system or transmission method can be guaranteed completely secure.
Your choices and privacy requests
You may:
- Update your username and tractor type through your FreightIQ profile
- Stop Driving Alerts in the app or change location permissions through your device settings
- Clear locally cached stop information through the app
- Permanently delete your signed-in account through FreightIQ Settings; see the FreightIQ Delete Account page
- Contact FreightIQ to ask questions or request access to, correction of, or deletion of personal information
FreightIQ will respond according to applicable law and may need to verify the requester’s identity.
Children’s privacy
FreightIQ is designed for delivery drivers and is not directed to children under 13. FreightIQ does not knowingly collect personal information from children under 13.
If FreightIQ learns that personal information from a child under 13 was collected, reasonable steps will be taken to delete it. A parent or guardian may contact FreightIQ with a concern.
Changes to this policy
FreightIQ may update this Privacy Policy as the product, data practices, or legal requirements change. The revised policy will be posted on this page with an updated effective date.
When a change materially affects how personal information is handled, FreightIQ may provide additional notice through the app, website, or account email when appropriate.
Contact FreightIQ
For privacy questions or requests, contact: